AI Automation · Tri-Cities WA
AI-powered workflow automation for small businesses in Kennewick, Richland, and Pasco. We map the manual work draining your team's hours, build the automations that replace it, and stick around to make sure they keep running.
01 / What this means
When we say AI automation, we mean software that handles the repetitive parts of your business so your team doesn't have to. The "AI" part means the software can read emails, parse documents, classify requests, and write replies — work that used to require a person staring at a screen.
This isn't a chatbot on your website. It's the back-of-house stuff: the inbox triage, the data entry, the follow-up emails nobody has time to send, the monthly reports that take a full afternoon. We build it once, you stop doing it.
02 / What we build
Lead intake & response
Forms, calls, walk-ins, and emails all flow into one place. AI drafts a personalized first reply pulled from what the lead actually said; you review and send. Quotes go out faster, leads stay warm, nothing falls through.
Document & form processing
Receipts, invoices, intake forms, scanned PDFs — pulled into the systems you already use. AI handles the parsing, flags the unusual ones for a human. Hours of data entry collapse into a review queue.
Scheduling & follow-up
Appointment reminders, quote follow-ups, lapsed-customer check-ins. AI writes them in your voice; you approve or auto-send the safe ones. Revenue you would have lost to silence, recovered.
Reporting that writes itself
Numbers pulled from your tools — sales, ticketing, billing, whatever — into a one-page summary written in plain English. Shows up in your inbox every Monday.
03 / How we build it
We pick the right tool for the job. Sometimes that's an AI model, sometimes a workflow engine, sometimes a few lines of custom code. Usually it's a mix.
AI models
Claude, ChatGPT, and others for the parts that need to read, classify, or write.
Workflow engines
n8n (our usual), Zapier, Make, Microsoft Power Automate — the glue between systems.
Custom integrations
Direct API connections, webhooks, and code where the platform tools fall short.
Whatever we build, you own. No proprietary platforms, no vendor lock-in — when you outgrow us, the automations come with you.
04 / Why us
You talk to Nick or Franky, not a junior or a ticket queue. Same two people who scoped it, build it, and pick up the phone when something needs fixing.
Automations live inside your business systems — so we treat them like infrastructure. Documented, monitored, backed up, and built so a future you can read what's running.
Based in the Tri-Cities. In-person work in Kennewick, Richland, and Pasco when the job calls for it. Same time zone, same first names.
05 / How it works
Tell us what's eating your time. We tell you honestly whether automation makes sense.
We pick one workflow, write up what we'll build, and quote a fixed price. Starts at $750 for a single workflow.
1–3 weeks depending on complexity. You see drafts as we go; nothing goes live without your sign-off.
Documentation, monitoring, and a support window. Optional retainer if you want us to keep adding to it.
06 / Get in touch
One-business-day response. No sales pitch — we'll tell you honestly if automation's the right call.
Direct contact
info@twobrotherstechnology.com →What to expect
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Two Brothers Technology serves small businesses in Kennewick, Richland, and Pasco, Washington.